Refund policy

POLITIQUE DE RETOUR — SAFAA

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at team.supportsafaa@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer. Items sent back without first requesting a return will not be accepted.

After the 14-day period, no returns or exchanges will be accepted, regardless of the reason.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can resolve the issue.

Exchanges The fastest way to get what you want is to return the item you have within the 14-day window, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-day cooling off period If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn, with tags, and in its original packaging. Return shipping costs remain the responsibility of the customer.

Refunds Once we've received and inspected your return, we'll notify you of the approval status. If approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at team.supportsafaa@gmail.com.